GIFT CARD
Description: The perfect gift. The Digital Gift Card is delivered directly to your inbox, making it a perfect last-minute present. They are available starting from 50.00 GBP and you can purchase multiple gift cards in one order. Please note that the Digital Gift Card is only valid online and not in-store.
Important: Please remember to write recipient's email address in the delivery address field at the checkout. Gift card is valid for 12 months from purchase date.
Track your order here EMPEROR TRACKING CENTER
We ship worldwide via DHL EXPRESS, within 2-3 working days (shipping rates calculated at checkout)
Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don't receive this, please check your spam folder. You can simply track your order by clicking on the link above.
You may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination Country in order to receive your order. These additional fees cannot be collected by us, nor are they controlled in any way by our Online Boutique. Please remember that this is not the shipping fee: shipping costs are included in the price you already paid to us.
Please click the link to the EMPEROR RETURN CENTER to select your item for return and instantly generate your return shipping label.
**Enter the order number & email used for your order and follow the instructions on the Return Center page to receive your shipping label. Returns will be accepted for items within 14 days of purchase with the exception of 'final sale' items. All tags must be attached; the packaging must be intact, and the product must be unused. Customers will be responsible for return shipping costs & duties.
All questions regarding an items return qualification can be found below. If you still require assistance with an issue not addressed below, please email info@emperorlondon.com
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
RETURN FAQ'S
WHAT ITEMS ARE RETURNABLE?
- Items delivered within 14 days.
- All tags attached.
- Package intact.
- Unused products.
- Item is within 14 days of purchase.
IS IT EASY TO RETURN ITEMS?
Once your return is authorized, you'll receive step-by-step instructions and shipping label via email.
WHAT ITEMS ARE NON-REFUNDABLE?
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Original shipping charges except in cases where we have made a shipping error.
- Fragrances
- Underwear
HOW SOON WILL I RECEIVE MY STORE CREDIT / OR REFUND?
Once your items are inspected by the store, you'll receive your refund or gift card typically within 48 hours.
