We ship all over the world. Shipping costs will apply to all countries, and will be added at checkout. Unless we have a special offer.
Yes we do have FREE shipping for orders within the UAE and FREE shipping on International orders over GBP 100.00 (unless we have a special offer)
If your ordering within the UAE Tax & Vat is included. For international orders you might be asked to pay Tax & Vat by your local authorities.
It depends on where you are.
- Deliveries within UAE: ordered before 3pm on working days, delivered the next day.
- Deliveries for GCC countries: 3 to 4 working days from order date.
- Deliveries within UK & EU: 3 to 7 working days from order date.
- Deliveries for all other countries: 3 to 10 working days from order date.
We use all major carriers, and local courier partners. (DHL, Skynet, FEDex)
You can send us an email with the email used for your order along with your order number (e.g EL****) and we will handle it for you. Our customer support team will contact you for the step-by-step instructions.
Returns will be accepted for items within 14 days of purchase with the exception of 'sale' items. All tags must be attached; the packaging must be intact, and the product must be unused. Customers will be responsible for return shipping costs & duties.All questions regarding an items return qualification can be found below. If you still require assistance with an issue not addressed below, please email email@example.com
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
Yes it is. Once your return is authorized, you'll receive step-by-step instructions and shipping label via email. Customers will be responsible for return shipping costs & duties otherwise shipment will be returned back.
⟲ All tags attached
⟲ Package intact
⟲ Unused products
⟲ Item is within 14 days of purchase
✕ Items marked or on "sale". (can be exchanged only)
✕ Free gifts, fragrances, underwear or promotional items with retail value.
✕ Shipping charges except in cases where we have made a shipping error.
Once your items are inspected by the store, you'll receive your refund via a gift card typically within 48 hours. The gift card will be valid for 1 year.
Yes we do. If for some reason you do not require your products anymore, you may cancel the order by sending us an email within 24 hours of purchase. We will issue you a gift card for the same amount.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
At the moment we only ship our fragrances within the UAE. We will ship our fragrances to more countries soon. Will keep you updated.