You can send us an email with the email used for your order along with your order number (e.g EL****) and we will handle it for you. Our customer support team will contact you for the step-by-step instructions.
Returns will be accepted for items within 14 days of purchase with the exception of 'sale' items. All tags must be attached; the packaging must be intact, and the product must be unused. Customers will be responsible for return shipping costs & duties.All questions regarding an items return qualification can be found below. If you still require assistance with an issue not addressed below, please email info@emperorlondon.com
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
