You can return any item purchased on Emperor Online Boutique within 15 days of the delivery date. Here’s how:
Fill out the Return Form in order to get a Return Number.
Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
Fill out 5 copies of the Returns Proforma Invoice that came with your parcel. If the forms are not complete, the package will not pass Customs and will be returned to you. You can download a blank copy here.
Ship your parcel with a shipping service of your choice and at your expense to our UK warehouse (for EU/UK customers) or to UAE warehouse (for asia/middle-east customers).
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.