Returns & Refunds
Please click the link to the EMPEROR RETURN CENTER to select your item for return and instantly generate your return shipping label.
**Enter the order number & email used for your order and follow the instructions on the Return Center page to receive your shipping label. Returns will be accepted for items within 14 days of purchase with the exception of 'sale' items. All tags must be attached; the packaging must be intact, and the product must be unused. Customers will be responsible for return shipping costs & duties.
All questions regarding an items return qualification can be found below. If you still require assistance with an issue not addressed below, please email email@example.com
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
WHAT ITEMS ARE RETURNABLE?
- Items delivered within 14 days.
- All tags attached.
- Package intact.
- Unused products.
- Item is within 14 days of purchase.
IS IT EASY TO RETURN ITEMS?
Once your return is authorized, you'll receive step-by-step instructions and shipping label via email.
WHAT ITEMS ARE NON-REFUNDABLE?
- Items marked or on "sale".
- Free gifts or promotional items with retail value.
- Original shipping charges except in cases where we have made a shipping error.
HOW SOON WILL I RECEIVE MY STORE CREDIT / OR REFUND?Once your items are inspected by the store, you'll receive your refund via a gift card typically within 48 hours.