Returns within 14 days of purchase.

 Products must be in original condition & packaging.

Fragrances can be exchanged if not opened.

Sale items can only be exchanged.


Returns will be accepted for items within 14 days of purchase with the exception of 'sale' items. All tags must be attached; the packaging must be intact, and the product must be unused. Customers will be responsible for return shipping costs & duties. If you wish to return an item email us at info@emperorlondon with your email used for your order & order number (e.g EL****). Once your email is received a customer service representative will contact you. Once your package reaches our warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. Refunds will be issued through gift cards, which will have validity for 1 year.

See our FAQ page if you require more information regarding returns.